To use the Nusuk App for Umrah, download the official application, register your account, verify your personal details and select the relevant Umrah permit service. If you plan to visit Madinah, you can also use Nusuk to book an appointment to pray in Al-Rawdah Al-Sharifah at the Prophet’s Mosque, subject to availability.
The app is an important part of pilgrimage preparation, but first-time users often have questions: Can you register from the UK? Do you need a Saudi visa first? How do you book a Rawdah appointment? What happens if no appointment slots appear?
At Haramain Tours, we help British Muslims plan a smooth and affordable Umrah journey with a range of affordable Umrah packages from the UK, including flights, visa arrangements, hotels in Makkah and Madinah, and ground transfers. Our team also provides practical guidance to help pilgrims prepare for their journey, understand important travel requirements and make the most of their time in the holy cities.
This guide explains Nusuk App registration, Umrah permits, Rawdah booking, family appointments and common technical problems, with advice specifically for UK pilgrims.
What Is the Nusuk App and Why Is It Important for Umrah?
The Nusuk App is an official Saudi pilgrimage application that helps Muslims access services related to Umrah, Hajj and visits to religious sites.
Developed as part of Saudi Arabia’s pilgrimage services, Nusuk enables eligible visitors to manage important arrangements, including Umrah permits and Rawdah appointments.
Its services also include religious guidance, transport-related information and travel-planning features.
What Can You Do With the Nusuk App?
| Service | Purpose |
| Account registration | Create and manage your pilgrim profile |
| Umrah permit | Obtain the required authorisation to perform Umrah |
| Rawdah booking | Reserve an available prayer appointment in Madinah |
| Companion management | Manage eligible family members or companions |
| Appointment details | Review your confirmed bookings |
| Religious guidance | Access information supporting your pilgrimage |
| Travel services | Explore selected transport and visitor services |
Is the Nusuk App mandatory for Umrah?
The Saudi Ministry of Hajj and Umrah’s official guidance states that an Umrah permit must be obtained through Nusuk before proceeding to Masjid al-Haram to perform Umrah. Rawdah appointments are managed separately through Nusuk.
Nusuk App vs Nusuk Umrah Platform: What Is the Difference?
The Nusuk App and Nusuk Umrah Platform are connected services, but they should not be confused. The Nusuk App helps pilgrims manage permits, Rawdah appointments and other digital services.
The Nusuk Umrah Platform focuses on travel arrangements, including packages offered through authorised service providers. Its registration process may request passport, contact and visa-related information.
If you have booked an Umrah package through a UK travel agency, you should still understand how to manage your individual Nusuk arrangements.
How to Download the Nusuk App in the UK
British pilgrims can download Nusuk before leaving the UK.
Follow these steps:
- Open the Apple App Store or Google Play Store.
- Search for Nusuk.
- Verify that you have selected the official Saudi application.
- Download and install it.
- Open the application and select English if preferred.
- Choose the registration or login option.
You can find official information through the Nusuk Umrah platform.
How to Register on the Nusuk App from the UK
Creating your Nusuk account is an important preparation step. Registration requirements can differ according to your nationality, residency status, visa and the current application version.
Step 1: Open the Application
Launch Nusuk and choose the registration option.
If you already have an account, log in instead of registering again.
Step 2: Choose the Correct Registration Category
Select the category that accurately reflects your circumstances.
British passport holders travelling as visitors should follow the visitor registration process where applicable.
If you live in the UK but hold a different nationality, enter your actual nationality and travel document details rather than assuming that UK residence means British nationality.
Step 3: Enter Your Personal Information
The application may request:
- Full name.
- Nationality.
- Passport number.
- Date of birth.
- Email address.
- Mobile number.
- Visa or other identity information.
The information requested can vary between registration routes.
Step 4: Complete Account Verification
Follow the on-screen verification instructions.
You may be required to enter a code sent to your registered email address or mobile number.
Make sure you can access both while travelling.
Step 5: Complete Your Profile
Review your details before saving.
Your personal information should match the documents used for your Saudi travel arrangements.
Step 6: Check Your Account
After registration, log in and familiarise yourself with the available services.
Locate the Umrah permit and Rawdah sections so you know where to find them when needed.
How to Book an Umrah Permit Through Nusuk
An Umrah permit is the official authorisation for performing Umrah under Saudi Arabia’s current pilgrimage arrangements. The Ministry of Hajj and Umrah states that this permit is obtained through Nusuk.
Step-by-Step Umrah Permit Booking
Step 1: Log in to Nusuk
Open the application and access your account.
Step 2: Find the Umrah permit service
Look for the relevant Umrah service on the home screen or within the permit section.
Step 3: Check your eligibility
Follow the displayed instructions and ensure your personal details are correct.
Step 4: Review available options
Where the system provides appointment dates or time slots, choose a suitable option.
Step 5: Confirm your request
Review the booking details and submit the request.
Step 6: Check the issued permit
Once the permit is issued, open the relevant section to confirm its details and any instructions.
When Should You Book Your Umrah Permit?
You should check the permit arrangements before travelling and complete the booking within the applicable official booking window. Avoid assuming that an appointment will always be available at your preferred time.
If you are arriving in Jeddah and travelling directly to Makkah, coordinate your permit arrangements with your expected arrival and transfer schedule. Allow sufficient time for immigration, baggage collection and travel to your hotel.
How to Book a Rawdah Appointment on the Nusuk App
Al-Rawdah Al-Sharifah is a designated prayer area within Al-Masjid an-Nabawi, the Prophet’s Mosque in Madinah. For many pilgrims, praying in the Rawdah is an important part of their visit.
However, access is managed through official appointments, and entry cannot be assumed simply because you are visiting the mosque.
Step-by-Step Rawdah Booking Guide
The official Nusuk service provides the following booking process.
- Open Nusuk and log in.
- Select the Rawdah section from the home screen.
- Choose the Rawdah Prayer Permit service for men or women.
- Select any eligible companions.
- Choose an available appointment date.
- Select an available time.
- Review the booking summary and entry instructions.
- Confirm your appointment.
After confirmation, check the appointment details in your account.
Make sure you understand the entry instructions and arrive at the designated location within the required time.
When Is the Best Time to Book Rawdah?
Check appointment availability as soon as you are eligible and your Madinah travel dates are sufficiently confirmed. There is no guaranteed universal booking window that applies to every visitor and every appointment type.
Availability depends on the official system and the arrangements operating at the time. If you cannot find an appointment, check Nusuk again later rather than paying an unofficial agent.
Is the Nusuk App Free?
Official Nusuk registration and permit services are not the same as purchasing a travel package. The official Nusuk Umrah Platform registration service is listed as free by the Saudi National Platform.
Do not pay unofficial individuals who promise guaranteed Rawdah appointments or claim they can bypass Saudi booking rules. If a third party offers assistance, distinguish any legitimate travel-planning service fee from the official permit itself.
Common Nusuk App Problems and Solutions
Technical problems can happen, particularly when account information is incomplete or appointment demand is high.
| Problem | Recommended action |
| Verification code not received | Check email, spam folder, mobile number and network connection |
| Cannot log in | Check credentials and use account recovery |
| Passport information incorrect | Follow the official correction or support process |
| No Umrah permit displayed | Check eligibility and current permit arrangements |
| Rawdah slots unavailable | Check again later or review eligible alternatives |
| Companion not appearing | Verify details and linking requirements |
| App crashing | Update, restart and try a reliable connection |
| Appointment missing | Check the correct account and booking section |
Why Are There No Rawdah Slots on Nusuk?
Rawdah appointments are capacity-controlled, so the absence of available slots does not necessarily mean the app is malfunctioning. Check different available dates, revisit the app later and look for officially supported alternative booking options. There is no guaranteed method for securing a particular time.
What If Nusuk Does Not Recognise My Visa?
First, check that your passport and visa information match the details required by the application. If verification continues to fail, contact official Nusuk or Ministry of Hajj and Umrah support.
Avoid repeatedly creating new accounts, as this may complicate the issue.
How Haramain Tours Can Help You Plan Umrah from the UK
At Haramain Tours, we understand that planning Umrah involves more than selecting flights and accommodation. Pilgrims also need clear information about visa arrangements, travel documents, local transfers and the practical requirements of visiting the holy cities.
Our packages combine return flights, visa arrangements, accommodation in Makkah and Madinah, and ground transfers, according to the selected package.
We can help you compare suitable options based on your departure airport, travel dates, budget and accommodation preferences.
You can explore our Umrah packages from the UK or contact our Umrah travel team for a personalised quotation.
Frequently Asked Questions About the Nusuk App
1. How do I use the Nusuk App for Umrah?
Download Nusuk, register your account, verify your details and select the Umrah permit service. Follow the booking instructions and check your issued permit before performing Umrah.
2. Can I register on Nusuk from the UK?
Yes. You can download Nusuk and begin registration from the UK. Completing verification or accessing some services may depend on your visa and registration category.
3. Do I need a Nusuk permit for Umrah?
Yes. Saudi Ministry of Hajj and Umrah guidance requires pilgrims to obtain the relevant Umrah permit through Nusuk before performing Umrah.
4. How do I book Rawdah on Nusuk?
Open the Rawdah section, choose the men’s or women’s prayer permit, select eligible companions, choose an available appointment and confirm the booking.
5. Why are Rawdah appointments unavailable?
Appointments are capacity-controlled and subject to demand. Check again later, review alternative dates and use only official booking options.
6. Can I book Rawdah for my wife and children?
You can use the companion options where permitted, but each traveller must meet the relevant eligibility requirements. Confirm that every intended visitor is included in the issued appointment.
7. Can I perform Umrah using a UK tourist visa for Saudi Arabia?
Eligible British nationals can perform Umrah using permitted Saudi entry routes outside the restricted Hajj period. Check the current visa conditions and Umrah permit requirements before travelling.
8. Is a Rawdah permit the same as an Umrah permit?
No. An Umrah permit authorises the pilgrimage in Makkah, while a Rawdah permit is for an allocated prayer visit in Madinah.
9. What is the Nusuk Instant Path service?
Instant Path is an official Nusuk Rawdah access option described for eligible visitors in central Madinah. Its availability and conditions must be checked within the app.
10. What should I do if Nusuk is not working?
Update the app, check your internet connection and verify your account details. If the issue continues, contact official Nusuk support.
