Legal & policies
Privacy Policy
Last updated 27 October 2026 · Haramain Tours, a brand of Package Umrah LTD
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At Haramain Tours we are committed to protecting your privacy and handling your personal information securely, transparently and responsibly. This policy explains how we collect, use and protect your data when you use our website or services.
1. Who we are
Haramain Tours is a brand of Package Umrah LTD (ATOL No. 11203). Package Umrah LTD is responsible for the personal data you share with us through haramaintours.org.uk.
- Company: Package Umrah LTD, trading as Haramain Tours
- Address: 48 Chester St, Oldham OL9 7BD, United Kingdom
- Email: info@haramaintours.org.uk
- Phone: +44 7311 130757
- ATOL number: 11203
2. Information we collect
When you use our website or contact us, we may collect personal information including:
- Full name
- Email address
- Phone number
- Billing or postal address
- Payment details (such as card or transaction information)
- Travel details (such as passport information, travel dates and booking preferences)
In certain cases we may also collect additional information to meet travel requirements, including:
- Medical conditions or accessibility needs
- Dietary requirements (which may indicate religious preferences)
Such information is treated as sensitive data and is only collected with your clear consent.
3. How we use your information
Your personal data is used to:
- Respond to enquiries and provide travel information
- Process bookings and arrange Umrah travel services
- Send booking confirmations and important updates
- Improve our services and customer experience
- Meet legal and regulatory requirements
We only process your data where there is a valid legal basis to do so.
4. Sharing your information
We respect your privacy and do not sell your personal data. We may share your information with trusted third parties where necessary, including:
- Airlines, hotels and travel providers to complete your booking
- Secure payment processors to handle transactions
- Government authorities for visa processing and legal requirements
We may also disclose information where required by law or to protect our legal rights.
5. International data transfers
As part of providing Umrah services, your data may be transferred outside the UK, including to authorities in Saudi Arabia for visa processing. By using our services, you agree to such transfers where required.
6. Your data rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally applicable)
- Object to or restrict how your data is processed
- Withdraw consent at any time
To exercise these rights, or to request a copy of your data, please contact us using the details in section 1. Requests may require identity verification and will be handled in accordance with applicable law.
7. Data retention and security
We keep your personal data only for as long as necessary to complete your booking and provide our services, and to comply with legal, tax and regulatory obligations. Once it is no longer required, your data is securely deleted or anonymised.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse, and unlawful disclosure or alteration. While we work hard to keep your data secure, no online system can be completely risk-free.
8. Cookies
Cookies are small text files stored on your device (computer, tablet or mobile) when you visit a website. They allow a website to recognise your browser, remember your preferences and improve your browsing experience. Cookies do not give us access to your personal files or sensitive information on your device.
We use cookies to make our website work correctly, improve speed and performance, understand how visitors use the site, and support our marketing. The types of cookies we may use are:
- Essential cookies: needed for the core functions of the website
- Analytics cookies: help us understand how visitors use the website so we can improve it
- Functional cookies: remember your preferences and settings
- Advertising and social media cookies: used by platforms to show relevant adverts, enable sharing and measure engagement
- Affiliate cookies: help us track visitors who arrive through partner links
Trusted third parties such as Google and other analytics and advertising platforms may place cookies on your device. Any data they collect is handled under their own privacy and cookie policies.
You can control cookies through your browser settings at any time: you can block cookies from specific websites, delete stored cookies, disable third-party cookies or turn off cookies completely. Disabling cookies may affect some features of our website.
9. Your consent
By using our website and services, you confirm that you have read and understood this Privacy Policy, that you agree to the collection and use of your data as described, and that you have obtained consent from other travellers if you are booking on their behalf.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page.
Questions about this policy?