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Legal & policies

Terms & Conditions

Last updated 27 October 2026 · Haramain Tours, a brand of Package Umrah LTD

Terms & Conditions
Privacy Policy
Booking Policy

On this page

These Terms & Conditions apply to everyone who uses haramaintours.org.uk or books with us. Please read them carefully before using our services or making a booking.

1. About us

This website (haramaintours.org.uk) is operated by Haramain Tours, a brand of Package Umrah LTD, a UK-based travel service provider specialising in Umrah packages, flights and travel arrangements. Package Umrah LTD holds ATOL licence No. 11203.

2. Agreement to these terms

By accessing or using this website, you agree to follow and be legally bound by these Terms & Conditions. They apply to all visitors, users and customers, including anyone making an enquiry or completing a booking.

If you do not agree with any part of these terms, you should not use our website.

3. Website usage

You agree to use this website only for lawful purposes related to travel enquiries and bookings. All content is intended for personal, non-commercial use. You must not:

  • Engage in fraudulent or unlawful activity
  • Copy, distribute or reuse website content for commercial purposes
  • Provide access to third parties for financial benefit
  • Attempt to damage, hack or disrupt the website’s functionality or security

4. Bookings and services

All bookings made through Haramain Tours are subject to availability and final confirmation. We act solely as an agent to arrange your travel: your contract is always directly with the principal service provider you choose, and we do not act as the main provider unless explicitly stated in our terms.

By making a booking, you confirm that:

  • All information you provide is accurate and complete
  • You are authorised to accept these terms on behalf of all travellers in your booking
  • You understand that airlines, hotels and other suppliers may have their own terms

Please also read our Booking Policy.

5. Prices and payments

Prices shown on our website are subject to change without prior notice due to availability, currency fluctuations or supplier updates.

  • A deposit or full payment may be required to secure your booking
  • Failure to complete payments within the required timeframe may result in cancellation

6. ATOL protection

Some of the flights and flight-inclusive holidays or Umrah packages on this website are financially protected by the ATOL scheme (ATOL No. 11203). However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection applies to your booking.

If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those unlisted parts will not be ATOL protected.

To learn more about financial protection and the ATOL Certificate, visit www.caa.co.uk/atol-protection.

7. Content accuracy

We aim to keep all information accurate and up to date. However:

  • Some content is sourced from third-party providers
  • Errors or omissions may occur
  • Details may change without notice

All information is provided on an “as available” basis, and you should verify important details before making decisions.

8. Security and access

We reserve the right to:

  • Update or modify website security measures at any time
  • Restrict or suspend access where necessary
  • Take action to protect our systems and users

9. Limitation of liability

To the fullest extent permitted by UK law:

  • We do not guarantee uninterrupted or error-free website access
  • We are not responsible for indirect or consequential losses
  • We are not liable for issues caused by third-party providers

Nothing in these terms excludes liability for death, personal injury or fraud where this is required by law.

Our total liability for any claim relating to our services will not exceed the amount you paid for the relevant booking.

10. Third-party providers

Our services may include products from airlines, hotels and transport companies. We are not responsible for:

  • Their actions, delays or cancellations
  • Changes to their services
  • Any losses resulting from their operations

Their individual terms and conditions will apply to your booking.

11. Intellectual property

All website content, including text, images, logos and design, is owned by Package Umrah LTD (trading as Haramain Tours) or used with permission, and is protected by copyright law. No content may be copied or used without our written permission.

12. Changes, suspension and termination

We may update these Terms & Conditions at any time without prior notice. Continued use of the website means you accept the latest version.

We reserve the right to suspend or terminate access to our website or services if these terms are breached or misused.

13. Official communication

For security and verification, we only recognise communication through our official channels:

We are not responsible for any issues arising from unofficial communication.

14. General conditions

These terms do not create any partnership, employment or joint venture between you and Package Umrah LTD. You may not transfer your rights under these terms without our written consent.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply. These Terms & Conditions represent the full agreement between you and Haramain Tours regarding the use of this website and our services.

15. Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled under UK jurisdiction.

Questions about this policy?

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